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Get in Touch

Have a question about your order or just want to say hello? We're here for you.

Email Us

hello@aura.com

We aim to reply within 24 hours.

Call Us

+232 76 000 000

Mon–Fri, 9am–6pm.

Visit Us

12 Main Street

Freetown

Sierra Leone

Frequently Asked Questions

01

How long will it take to receive my order?

Most orders are delivered within 3-7 business days. Express delivery is available at checkout.

02

Can I return or exchange a product?

Yes! We offer a 30-day return policy for unused and unopened products. Contact our team to start the process.

03

Do you offer gift wrapping or gift messages?

Yes! You can add a gift message at checkout. Reach out to our team if you need special gift packaging arranged.

04

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page to check the status.